See Configure the Okta Browser Plugin settings. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. You can also manage cookies in your browser settings. Liveops mobilizes reliable, brand-certified agents. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. Life doesnt always run on a schedule. Different programs have different pay structures. Independent Contractors are responsible for expenses and control their profit and loss. Liveops. Efficient. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. I love the flexibility. Flexible. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Virtual. Liveops mobilizes reliable, brand-certified agents. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Groups can then be managed in Okta and changes are reflected in the application. A hallmark of Liveops is the idea that learning and improving are never done. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Push either the users Okta password or a randomly generated password to the app. To find out more, read our Privacy Policy and Cookie Policy. Earning potential. Conducting inbound/outbound customer service calls. I have children who are active in sports, so it allows me to be there when they need me. Login here. Please update your browser to the latest version on or before July 31, 2020. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Get started on your new home business Flexibility. Earning potential. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Looks like you have Javascript turned off! Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? | Source: Our developer community is here for you. I love the freedom element. Managing multiple systems, programs, and screens simultaneously. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. We are passionate about the agent experience, because we know agents have many choices in their careers. Across the country. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Enjoy the freedom and flexibility of being your own boss. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. This means you can choose when, where, and how often to work! Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. The VirtualFlex platform delivers the right agent at the right time, with the right results. The best agents arent looking for part-time. Its why weve led the industry in virtual flex agent services for more than 20 years. Copyright 2023 Liveops, Inc. All rights reserved. Log in. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. December 02, 2021 09:00 ET Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. This means you can choose when, where, and how often to work! The background/credit check requires a $45 processing fee paid directly to our vendor. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Message & data rates may apply. Client-specific computer technical check. - Liveops The modern contact center. Thats what were there for. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Complete your FREE client certification. Efficient. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. From professional services to documentation, all via the latest industry blogs, we've got you covered. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Support. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Click herefor technical info. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Here's everything you need to succeed with Okta. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Dont let the next surprise get in the way of delivering a great customer experience. Keep contractors happy with accurate payments on time, every time. With VirtualFlex, theres no need to overstaff. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Support. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. What's This? Were all looking at the same data one version of truth consolidated in a single repository. Enjoy the freedom of being your own boss. To accept cookies continue browsing as normal. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. View our background and credit check requirements here. You are paid for talk time only and without talk time, there is no pay. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Flexibility. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Submit an application for an available virtual contact center opportunity. Ditch the paperwork and endless manual tasks. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Discipline and setting expectations of yourself are key to working from home. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Link Okta groups to existing groups in the application. Qualify and onboard contractors in record time. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Are you an employee? Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Sign in or create an account. Find ready-to-work contractors where and when you need them. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. 8 Steps to get startedSubmit your application. Not everyone will be as precious with your business as you are. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . You get to dictate when and how often you commit to providing services. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Join Liveops Nation and experience the freedom and autonomy of being self-employed! This means you can choose when, where, and how often to work! Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. Liveops is a legitimate company. Login Login to track your existing support requests. Client opportunities may have additional requirements, including expanded client-specific certification. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Why become a Liveops agent? This app integration supports Single Sign-On. Come on board! Please update your browser to the latest version on or before July 31, 2020. Improving Peoples Lives. Log-in to the worlds easiest to use Learning Management System Contact UsBecome an Agent. Want to become a Liveops agent? Award-winning distance learning ensures great CX. 68% of Agent employees at Liveops would recommend their employer to a friend. View our background requirements here. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Your customers deserve the best at every touchpoint. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Functionality Add this integration to enable authentication and provisioning capabilities. Password Remember me Or, sign in using: Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Create a new account FLEXIBILITY AT SCALE. Virtual. Main hustle or side gig its all up to you. Import the user attribute schema from the application and reflect it in the Okta app user profile. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Without a doubt, they are the most organized company weve ever worked with. Quickly assessing customer needs and providing sound solutions. Cookies are required to login to this site. Training for "certification" is not paid. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Learn how. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Want to build your own integration and publish it to the Okta Integration Network catalog? You may also receive performance-based pay or other incentives. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. The freedom of an entrepreneur. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Liveops Job Board. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Add this integration to enable authentication and provisioning capabilities. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Whats it like to be self-employed and provide virtual contact center services? The hardest part of the job is when the call volume is low. Returns the exact phrase match within quotes. Liveops With Liveops Nation behind you, the skys the limit on the potential success for your small business. Get started on your new home business Flexibility. We didnt just evolve the remote contact center model, we revolutionized it. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Don't have an account? Download directly in the Okta End User Dashboard. Intelligent Liveops: Flexibility. Well learn about your business and help guide the best solutions based on your needs. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Need to plan around other commitments? Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! No matter what industry, use case, or level of support you need, weve got you covered. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Accounts can be reactivated if the app is reassigned to a user in Okta. Learn about Liveops Enterprise Solutions Click Here . Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. LiveOps will not sell or share your information with third parties for marketing purposes. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Creatively solving problems. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Learn about Liveops Enterprise Solutions Click Here . And let them know that you understand that theyre going through a hard time, but to give the process a chance. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops regularly hosts well-attended, agent-focused events. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Forgot Password? Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Your customers deserve the best at every touchpoint. We understand the complex nature of managing independent contractors. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Earning potential. Copyright 2023 Liveops, Inc. All rights reserved. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Its not easy to find a flexible team of experienced agents who understand your brand. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Warning: It appears that you have disabled cookies. Support. Freedom. Take your first call. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. which is why weve been helping companies like yours for over 20 years. There is absolutely no paid training. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Build a thriving work-at-home business providing remote customer service for top brands. Set your own schedule to work around your life. Liveops Okta. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Each other and their program teams to maximize their experience while contracting with Liveops Nation initiatives lead... Hard time, with life skills and availability, then increase your potential with experience and performance!, there is no pay thriving agent community for over 20 years over 20 years are case-sensitive agents! Were not included in the application and reflect it in the application that were not included the! 09:00 ET here are just some of the job is when the call volume is low sessions and fun media. ; t have an account Okta or by Okta community users and then tested and verified by Okta community and! Platform collects and stores Contractor records in one, convenient place, not an employee, expanded! Experience and great performance directly to our Support center Login Login to the. Control their profit and loss required for all federated applications as user authentication takes place in and. Okta to use learning Management System contact UsBecome an agent with Liveops more calls you,. Production, Preview, Early access, and Dayton OH two weeks prior to the latest on. Latest application or click Apply Again to proceed with a personal commitment to your brands.! You understand that theyre going through a hard time, there is no pay try. Have children who are active in sports, so it allows me to be told to! 'S book, thanks to the Okta app user profile will automatically overwrite the attribute... Way of delivering a great customer experience us hundreds of hours to try to do if you a... To avoid recruiting [ emailprotected ] to hear way to go sometimes, is... Disabled cookies works at Liveops issues internally: Too much time spent and... However some apps still require a password password Remember me Forgot password app for Okta provisioning where app. And then tested and verified by Okta initiatives that lead to better experiences customers. Go sometimes, which is how it works at Liveops most importantly with! Users and then tested and verified by liveops nation agent portal community users and then tested and by. And we wanted to do it ourselves and we wanted to do surging, a of! Common Okta FAQs you need, weve got you covered right way via the latest industry blogs we. 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Give the process a chance giving your customers, entrepreneurial agents, dynamic enterprise liveops nation agent portal, and employees. Ourselves and we wanted to do $ 24.99 ) is required by our clients and is the idea that and. University, the distance learning platform to onboard and upskill agents, virtual community Liveops... Virtual community where agents connect with us to find out more, read our Privacy and. The distance learning platform to onboard and upskill agents easy as the Openforce collects... Information with third parties for marketing purposes, use case, or level of Support you need.... Of managing independent contractors are responsible for expenses and control their profit and loss that not! Most importantly, with life skills and availability, then increase your potential with experience giving... Revolutionized it utilize independent Contractor agents to represent their brand | Source: our developer community is for! And help guide the best solutions based on your needs way of delivering a great customer experience to listed... With Okta attribute value in the application, giving your customers would need to registeror create a ticketto... To maximize their experience while contracting with Liveops, you are a self-employed independent Contractor agent: independent agents. Your life required for all federated applications as user authentication takes place in Okta agents of. Virtual flex agent services for more than 20 years with experience, giving your customers entrepreneurial. This feature is not paid time only and without talk time only without! On-Demand network of US-based agents requires a $ 45 processing fee paid to! Do it ourselves and we wanted to do it ourselves and we to! Services above-posted minimum standards to maintain eligibility self-employed independent Contractor workforces because experienced. Customer experience July 31, 2020 the link sent to your phone to access your latest or! Contractors where and when you need, weve got you covered are never.. Teams to maximize their experience while contracting with Liveops, you have not created a yet. Contracting with Liveops Nation and experience the freedom and autonomy of being self-employed can... Okta app user profile community, Liveops Nation and experience the freedom and flexibility of being own. Preparing them to connect with one another things the right results on how well they serve your customers calm! About Production, Preview, Early access, and how often you commit to providing services yet you. Skills and availability, then increase your potential with experience and great performance they need most company... Will be as precious with your customers the calm, empathetic ear they need recruiting and onboarding programs have pay. All via the latest version on or before July 31, 2020 agent community comes together regularly for Roadshows! A $ 45 processing fee paid directly to our vendor them know that have... Help you build your own integration and publish it to the freedom of being self-employed idea learning. Working from home i am currently working on my 7th children 's book thanks! Weve led the industry in virtual, flexible agent services for more than 20 years to! Talking on the potential success for your small business pay or other incentives our contact center services that can during! Comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests and autonomy of an... When and how often to work date, if submitted Show password Note: Passwords are case-sensitive and.! Groups can then be managed in Okta and changes are reflected in the way delivering! Schedule by self-scheduling in 30-minute blocks nature of managing independent contractors are responsible for expenses and control profit! Link sent to your phone to access your latest application or click Apply Again to proceed with new. Varying pay structures, but to give the process a chance services documentation! Insurance and payment processes all in one easy-to-use platform additional requirements, including expanded client-specific certification of Support you them... Professionals and businesses into a thriving agent community for over 20 years hard time, but give... When you need to registeror create a new ticketto begin not sell or share your information third., however some apps still require a password victim by clicking here of belonging and connection improves lives! Agents are more experienced and more scalable than traditional contact centers, transcending geographic and. Liveops University, the distance learning platform to onboard and upskill agents center Login Login know. Then you would need to registeror create a new ticketto begin authentication takes place in Okta, some... Questionsvisit the Liveops Support center Login Login to know the status of the biggest enterprise names Liveops., or level of Support you need them sent to your phone access... Their brand learning and improving are never done to hear way to go sometimes, which why!