This could be a sales receipt or other evidence such as a bank statement or packaging. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. endobj It will take 7-10 business days for Superdry to process your refund. This confirmation will be sent to you within 3 working days after we receive the shipment. A customer is only eligible to return within 28 days of purchase. You can find your closest Superdry store by clicking here. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Superdry Environment Policy. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. 1. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. We use some essential cookies to make this website work. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C DoNotPay offers a wide range of services apart from Chargeback Instantly UK. A valid Health Service Discounts account will be required to obtain the unique discount code. Online: You can easily return your order by visiting the online portal of Superdry. 4 0 obj Once the product is shipped to the warehouse, the employees will verify it and check it. Superdry will only refund you using your original payment mode. ; Please detail the product, quantity returning and the reason code as . As long as the products are intact and have their original components they will be eligible for a return. Discover the Consumer Refund Service and what they can do for you. ;jClk)( Mao^caI0ha} If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Expect to hear from them once they've received your request. By clicking on one of the below buttons, I subscribe to the newsletter. 8080 872 872 10:00am to 7:00pm IST, operational every day. All criteria under the Returns and Exchanges are met. What proof can I carry for the purchase I made at Superdry? To help us improve GOV.UK, wed like to know more about your visit today. stream Enter the order number, postcode, and email, and select proceed. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. I acknowledge I have read and understood Superdry If you purchase an item online or in-store then you will be able to process the returns. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Please ensure items are in their original condition. What are the Criteria for Superdry Return Policy? The whole process might take 3-5 days and only after that, the credits will reflect in your account. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? You may also want to check out Levis & YesStyle return policy. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Proof of purchase required. SUPERDRY_12345678). So you may still have to repair or replace goods if a customers warranty or guarantee has run out. The Superdry return policy gives you one month to return your order for a full . T: 0870 889 3102 2. We respect your privacy and use tracking simply to improve your experience - Read more. There are certain exclusions that you have to keep in mind. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. They do not cost charge for the purchase you wish to return. As soon as it has been processed you will receive an email to confirm. Save my name, email, and website in this browser for the next time I comment. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Every return should contain the original packaging. Order Number *Required Field. The brand will not accept exchange requests for one product with another. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. 1 0 obj A return request should be raised via email, through your account or in-stores prior to the return. It might take 5-10 business days to have the refund credited into your account. . Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. 6. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Get behind the scenes access to campaigns, collaborations, new products and sales. Gift Vouchers only valid for purchases on www.superdry.co.za. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Does BJs Accept EBT Card For In-store and Online Purchases? Product Specific Policies: Several factors might prompt you to seek a Superdry refund. Privacy Policy and I consent to the processing We'll send a return slip to you. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Enter your full order number, including any text, in the designated box (e.g. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Got it! Superdry will not accept any return without its original packaging and purchase proof. So, what happens if you decided to buy an item at Superdry? %PDF-1.7 You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Open Search My Account Wish List 0 0 items in your basket At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. We're best suited to help you complete it within the shortest time possible. Enter your full order number, including any text, in the designated box (e.g. Guidelines include the following: Return your item in good and original condition. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. dxRQGA$Rz d`9{R&I Goods should not be soiled, torn, damaged and must have the original tags intact. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. After this, you should expect to get your refund within 5 business days. The majority of these reasons narrow down to the shopper's decision. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. 2. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Enter your full order number, including any text, in the designated box (e.g. Yes, Superdry provides free returns. 6. Visit our returns portal - https://superdry.returns.international. What Is the Superdry Return Policy? You can find your local drop-off point by clicking the . Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Fill in the return label and other required documents before you return the product. Email Address *Required Field. You can find your local drop-off point by clicking the . Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. 5. Return to Nav. Here is All About It [Updated], Does Amazon Accept EBT? No cash refunds SNAP EBT Benefits For Eligible Purchases. 4. 5. Reporting & Policies - Superdry. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Discover the latest trends in menswear & womenswear at Superdry US. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} You can ask the customer for proof that they bought an item from you. If the package is opened, damaged or been used, Superdry wont accept the return.