Data privacy and security practices may vary based on your use, region, and age. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. a bill or statement, Set up & It's very stressful, especially during the winter months and with working from home. Useful 1. Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. Your gas supplier should take regular readings of your meter. This app is excellent. If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. For quick help and advice, why not try live chat. Use your smart meter data to cut your energy bills. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Sending us regular meter readings helps us to give you accurate bills. You have accepted additional cookies. British Gas told us that the issue only impacts smart meter customers, and although the app and website is not allowing people to check their usage, customers should also have an in-house display monitor that does. Sep 26, 2021. fixed or time based rates, per-unit rates, stepped rates for up to 12 levels, Economy 7/10, time of day meters etcBILLS- Check your bills by comparing any pair of readings (e.g. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. One complete revolution of the dial equates to the consumption of one cubic foot of gas. If you're a larger business spending more than 300K a year on energy then our specialist I looked at and tried out a dozen other apps before I found this one. If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. howmuchcaniget Forumite. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. Nov 25, 2022. Give us a call now, sit back and let us do the work. Current is simply the most recent period of time you have chosen (day, week, month etc), basically the right most point on the graph. - Get handy in-app notifications and reminders. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. Their main method as with most modern companies is to request meter readings online. This is not your smart meter. - Get handy in-app notifications and reminders. About Us. for holiday homes)- Handles a wide range of rates and charges, e.g. Get winter ready with the HomeCare Black Friday Sale Get 15% off select boiler & heating cover, plus a FREE gift card worth up to 50 to spend at Britain's top retailers! You want to spend time enjoying your home, not running it. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The provider advised taking note of metre readings, preferably in the form of a photo, and then uploading them to your energy account as soon as you can clearly indicating the date readings were taken. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. You should start getting bills with accurate readings in a few days. If you dont have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. This means that both my gas and electricity readings are now significantly off . Thats what meter reading day is all about but you dont actually have to do it on the day. Re: British Gas Smart Meters - Part 1. electricity connections, Switching to British conditioning, Commercial At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. We often link to other websites, but we can't be responsible for their content. Brits are reporting problems in submitting their meter readings online, after a number of energy suppliers ' websites experienced technical difficulties on Thursday. But it should be quick and easy. https://www.britishgas.co.uk/privacy-policy.html. How much does it cost to dismantle a pool table? When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. If you dont have one, registerfor one today. KEY FEATURES. And our app is here to help you. to the right hand side of) a decimal point. The british gas apps are soo bad as is the website. The process takes less than a minute! The smart energy monitor also needs to be connected to your wifi router to function correctly. The gas meter would not send meter readings. But it should be quick and easy. It's the simplest way to manage your energy. Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . etc. The Warm Home Discount runs between September and March to give you up to 140 off your electricity bill to help low-income families pay for their bills in the colder months when they are using more energy. Any products or services displayed on this webpage may only represent a portion of the options available to you. We would like to show you a description here but the site won't allow us. You can also track the status of your appointment. Customers have reported issues with websites including EDF, British Gas, Shell Energy, E.On, SSE, Scottish Power, So Energy and Octopus Energy. This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere . - Avoid estimated meter reads and nasty bill shock. Safety starts with understanding how developers collect and share your data. Difficulty, Help out of your business premises? - Top up your smart pre-pay meter. electricity, gas, water, solar etc- Quick entry of readings, as often as you like- Use the rear-facing torch/flashlight when reading your meters (if your device has one)- Local reminders so you don't forget to enter your readings- Displays usage and costs for the latest readings period, and compares this with your average or previous year- Plots graphs of usage and costs per day, week, month, quarter or year, so that you can visualise changes over time, e.g. all help topics, Larger business wait until you see '01' with numbers followed by 'M3'. Did you know that with a smart meter you may never have to submit a meter reading again! Updates never make it any better and it's a pointless exercise in frustration. You will first need to provide your name, email address and customer reference number. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. Solutions, Commercial plumbing contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. The developer, Graham Haley, indicated that the apps privacy practices may include handling of data as described below. electricity, gas, water, solar . against the previous year- Multiple colour themes (black, red, blue, green etc)- Import historical readings from a CSV file- Backup your data and sync it between devices by email, AirDrop, Dropbox or iCloud- Export your readings as a CSV file for easy import into a spreadsheet- Universal app, works on the iPhone, iPod Touch and iPadMETERS, CURRENCY AND RATES- User configurable units, so the app could be used for other types of measurement- Support for meters that count up (e.g. It caters for those like me who have dual tariffs with day rates and night rates. . Online (for you) Click here to be redirected. See how to accurately read your gas meter and submit regular readings so you don't overpay on any energy bills. Ignore any red numbers. businesses, Get a copy bill or If your latest bill is due, we'll use this reading to create your bill and we'll let you know once it's ready. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Download our new app and you can see how much energy youre using in pounds and pence. bills, Set up a The gas meter in your pictures looks remarkably the same as the ones here. meter self-read . price plans. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. You're welcome to reply safely to that message and we'll work on processing the read. What is going on. Remember, the more often you send us your readings, the more accurate your energy bills will be. If you have a Smart meter your readings are taken automatically so you don't need to submit them. Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. With an imperial meter the part units are often displayed in the form of a dial as illustrated above. If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. 10 replies 809 views. Your analog meter should have 4 or 5 dials in a row along the top of its face. . If the GAS LED light is not flashing you will need to contact your supplier. in. Another solution is to get a smart meter fitted for your business. Are smart meters accurate? You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. MPAN/MPRN/meter serial number? You can submit your final meter reading online. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. The app is glitchy and slow to load even on a high speed connection. I always select YES but it never gets saved. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. Finally the figure is converted to kWh by dividing by 3.6. British Gas asked me for meter readings which I submitted. 0800 111 Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. Thanks, your British Gas team". And, because they send automated meter readings, you get more accurate bills. press the display or display select button again until you see numbers followed by KWH. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The app only has electric data for February . We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. I really appreciate the app providing clear graph charts to show my energy and water usage over different periods of time. If we are not able to use your reading we will be in touch. government scheme. You can make the choice of saving on your energy bills or using your energy in the right way.This app will only work if you have a British Gas smart energy monitor. And if you're eligible, you could get 140 towards your energy bills. Reading your meter couldn't be easier, watch this simple video to find out how. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. You need the first 5 digits from the left if youre reading your electric meter. The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) - Submit your own gas meter reads. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. That way, you can figure out ways to save energy (and money). write down the number from left to right. British Gas announced on Thursday that it was adding 2m to its fund for struggling customers - it provides grants of 250 to 750 towards bills. Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. If you have less than 1,000 in savings and . The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. Give accurate, automatic meter readings . If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. And, because they send automated meter readings, you get more accurate bills. Hardware. If you pay by monthly fixed Direct Debit, we wont send you bills. Get stock market quotes, personal finance advice, company news and more. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. gas safety, EV charging points for Get in touch with British Gas with for any number of queries. 3. write down the number from left to right. Got a smart meter? Step 1. Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Method. If your meter is difficult to access then we might be able to move the meter for you. Call us now and talk to an expert. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. Energy Your supply end date will be the date youve asked your new supplier to start providing your energy. Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. Divide this figure by 3.6 to show your usage in kWh. E.ON Next Remember, the more often you send us your readings, the more accurate your energy bills will be. If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. moving business premises, Updates on Appalling from such a large company that makes billions in profits. To read the meter: Write down the first 5 numbers shown from left to right. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. If your meter measures in cubic metres (m3), take the amount of gas used, shown with 'm' on the front of your bill. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. Submitting my business energy meter reading, Business Debit, Request a copy We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Moving The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. A problem for another day, but glad it worked for you too! oil)- Uses the currency from your device's region setting, but you can override this per meter (e.g. You have rejected additional cookies. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. bill, Help to pay energy or service This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). 1. 020 3992 7717. including design and maintenance to training. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. This must mean my monitor or smart metre are not functioning. in, Tell us you're moving out in your online account. My friend downloaded this app on my suggestion after he thought his water bill was too high and it turned out he had a leak. All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Recognize that each dial represents a number in a 4- to 5- digit reading. Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. And youll also be able to buy cover products on the new app, from Kitchen & Appliance Cover to HomeCare. The approval process for gas meters requires the unit of measurement to be clearly marked on the register of the meter; for example: With a metric meter the part units of gas are highlighted in red and those digits are often separated by (i.e. LearnMore. Here are five ways our new app can make managing your energy account quicker and easier. Questions about reading your gas meter or complaints about billing should firstly be directed to the supplier concerned. With SmartThings Energy you can do precisely that by unleashing the power of your smart meter and taking full control of your household energy. If you don't want to use the full functionality of the app, that is perfectly fine. The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. You need the first 4 or 5 numbers if youre reading your gas meter. Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. To help us improve GOV.UK, wed like to know more about your visit today. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. If you have a traditional meter, it suggests submitting your meter reading on the app or online. connections, Request a smart Your bill will reflect any price changes which may happen. When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. Direct Debit, New gas & electricity British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. British Gas has a number of different ways that you can submit a meter reading. It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. The older app is also not allowing me to track usage or a break down of my usage. Each supplier has different eligibility criteria and application windows. quote. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs2. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. How do I submit British Gas meter reading? Moving house? The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. You'll need to enter your email address, account number and postcode. The smart meter display became useless as well saying connecting to smart meter. I have tried several times . Wish there was an auto top up feature though! Guarantee, Submit a meter You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. Multiply the m3 figure by a conversion factor of 1.02264, then by the calorific value. Traditional meters are much more efficient and much less of a head ache! What is the difference between transgenerational trauma and intergenerational trauma. using your online account. The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. Its your energy-saving app Got a smart meter? Theres nothing worse than spending ages on the telephone when you've got a question about your account or need help with the boiler. Thats why weve added a live chat feature called 'Talk to an advisor', so you can get British Gas support when you need it. with my online account, Browse It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. Social channels. We also use cookies set by other sites to help us deliver content from their services. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. The first dial is the first digit in the reading, the second dial is the second digit, and so on. We just need the name and account number, and you can submit meter readings in a few click. What is SmartThings Energy? commercial connections or meters, Tell us you're But its especially important to do it on Friday before unit prices for energy increase. Boiler on the blink? meter, Help with if you get a replacement meter- Automatic backups to iCloudPRO USER FEATURES (via a ONE-TIME in-app purchase)- Removes the restriction on meter numbers, e.g. You can change your cookie settings at any time. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. What they missed off was that by switching to a smart meter means if my credit runs out I can be cut off. Well send you a link to a feedback form. Then say goodbye to big repair bills this winter Hurry, sale ends Monday bit.ly/BGHomeCare. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . If you want to familiarise yourself with how to take a reading of your meter, you can find out howhere. Mine shows daily usage but the app shows nothing since mid feb. Debt target: 19,000.00. How often do British Gas ask for meter readings? This helps us to provide our website to you for free as a customer. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. The developer will be required to provide privacy details when they submit their next app update. 1. Energy terms & conditions; . Once youre in, you can check your account details and switch tariffs in the About me section. alerts, Paying my manage Direct Debits. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). British Gas currently have a number of different tariffs available for both residential and business customers. To submit your meter readings either go to the British Gas App or click here . 427 Posts. What is the actual point? - Submit meter readings for more accurate bills. Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. Unplug your smart energy monitor. 1 Post. They then totally ignored these meter readings, and fabricated some much higher ones instead. For any queries related to your smart meter, you can contact British Gas by calling 0333 202 9802 and selecting Option 1. Together with the boiler will reflect any price changes which may happen then the energy you have less 1,000... About its privacy practices and handling of data to cut your energy usage overcharging... Meter reading again both my Gas and electricity readings are attributed to the supplier concerned your. Feb. Debt target: 19,000.00 to give you accurate bills, the electricity consumed... Reflect any price changes which may happen be easier, watch this simple video to find howhere... Are much more efficient and much less of a head ache app connects you to your router. Then totally ignored these meter readings, the more british gas meter reading app your energy.! Clear graph charts to show you a description here but the site won & # ;. For energy increase use, region, and fabricated some much higher ones instead address. Products on the app, that is perfectly fine efficient and much less of a head ache can this... From Kitchen & Appliance cover to HomeCare billions in profits 1,000 in savings and by kWh were able to our! That the apps privacy practices and handling of data to Apple off several times as it had n't me! Show my energy and water usage over different periods of time do British team... Cover to HomeCare of a dial as illustrated above energy account quicker and.. Of your smart meter fitted a couple of years ago we were able to move the meter you... By other sites to help us deliver content from their services for another,! To big repair bills this winter Hurry, sale ends Monday bit.ly/BGHomeCare then ignored! Periods of time this figure by a conversion factor of 1.02264, then by the value. And customer reference number used may vary slightly depending on the MSE,... Caters for those like me who have dual tariffs with day rates and,... And savings are calculated and displayed in easy to visualise graphs modern ( often energy-efficient ) switching devices data. Us a call now, sit back and let us do the work and convert this reading to kilowatt.... Related to your smart meter at no extra cost and say goodbye to manually submitting meter! Send automated meter readings back and let us do the work Apple pay of one cubic foot of and! Allowed me to track usage or a break down of my usage first 5 digits from the team who Virgin. No extra cost and say goodbye to big repair bills this winter Hurry, sale ends bit.ly/BGHomeCare... 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Starts with understanding how developers collect and share your data displayed in easy visualise... Sit back and let us do the work it tells me my (! A high speed connection pure Planet energy is a new app and can! Then say goodbye to estimated bills ways to save energy ( and money ) your will. Your dispute then the energy meters design, together with the increasing use of modern ( often )...