I need a little profit to buy more items to offer for sale. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. A lot of scammers on there. What happens if the seller doesn't ship within 3 days Mercari? The only downside was that Moreover, it doesnt really solve buyer fraud because the site will allow returns after the three-day window after youve presumably given the buyer a thumbs up. After waiting four days, sent a note to seller. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. Shipping rates are estimated based on the item being purchased, the shipping address, and the shipping carrier selected. Run. Ive never been scammed. You cant have it changed. Im so sorry for you! Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). Mercari will also charge you to expedite payment. WTF??? I was a little puzzled because it wasnt needed. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! Does the order automatically cancel if they dont? You need to call fedex and file a fraud claim. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. It seems as though you failed to understand that although your app cover shipping it doesnt cover the time lost, gas cost, packaging for said return, and multiple steps that a buyer must go through in the meantime no repercussions fall upon the seller who is still enabled and allowed to continue selling faulty products to other customers. Especially for a package over 36 cubic inches. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. 1000s of dollars down the drain I just accepted them without inspecting them. It was a bar of pure silver. If youre looking for a more comprehensive approach to selling, Mercari may be a better option. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. If the package says delivered but you havent received it, reach out to us. Ive been selling on Mercari for a few months now. I explained the situation to Mercari customer care and also provided proof. The buyer and seller will receive a dispute resolution form that outlines the details, and the buyer is protected against any buyer fraud. I am a buyer and a seller! We had to replace a portable GPS due to ours being stolen. Mercari wont let you change a rating or even comment on it, unlike Ebay. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. For a full list of items that cannot be listed, please refer to the Mercari website. Well when I opened the box up I was in shock. When the sales were completed my personal bank account was overdrawn. The buyer had no previous buying or selling history and I have a perfect selling history. What happens if a seller doesnt ship in the 3 days? Seller mails some sort of piece of long ribbon. Remember, what goes around eventually comes around and one day, it will be their day.. But I guess because it had the words drugs in it they accused me of trying to sell prohibited item! I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. Unfortunately, no. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. ', Press J to jump to the feed. Never offer free shipping. After the transaction is rated, no refunds or returns can be made. First, ensure that you meet the requirements for free shipping. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. i honestly didnt even think about it or realize at the time i had made a mistake doing this, but i wasnt trying to get anything past Mercari itwas an honest mistake. This is why Mercari has buyer protection in place. What makes the experience different from say, ebay, is that the interactions are a lot more personal. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! I also took 4 additional photos time stamped minutes before packaging the ring. Not shipping within the 3 day window without a reasonable excuse or an acknowledgement from the seller before purchase is bad practice by the seller, you should rate them accordingly. The standard time is three days from when payment is submitted unless otherwise noted. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) I might not use their labels in future. Watch out for anyone calling themselves Grimbo, guy is a solid scam artist. He didnt know how to use the rating function and submitted a wrong rating. response was how beautiful it was. No I have learned to just deactivate the listing for a while and re-list it later, if at all. She asked to see the return shipping label and information. Mecari is in Tokyo Japan , how can the BBB do anything ? Red flag. ", https://www.mercari.com/help_center/article/235/. Definitely feel scam here, they dont have protection for sellers? Finally my favorite feature: Offer to likers. 1. Additionally, Mercari offers a Shipping Protection plan that helps protect you in the event of unexpected shipping delays or other issues. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. I work for ups. When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. Well, I daresay Im holding my breath Do you seriously want me to pay you to take these? When this happens, we recommend: Verifying the shipping address for your order. When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. Press question mark to learn the rest of the keyboard shortcuts. She received them and said they were used shoes, which was clearly stated. As far as ever being a seller on Mercari nope, nope, nope. Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. Create an account to follow your favorite communities and start taking part in conversations. If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. But thats part of running a business. Think about it. Mercari takes a 10% fee off the total price listed. Its sort of just a craigslist with escrow. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. Some of these service fees are charged to our users. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. Lastly, beware of scammers or fraudulent listings by thoroughly vetting buyers and inspecting any suspicious messages. I used the weight and dimensions calculator and entered 8 lbs. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. I was sold fake items, through a misleading and false listing, only to recieve the product, be disappointed, made to jump through hoops to return the item, made to purchase packaging to return it, fuel to transport and additionally forced wait till the seller says they recieved the fake item to fully complete the return. FedEx couldnt tell me anything. When I looked at her records, she had dozens of cancelled transactions. What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. Mercari is a rip off site, RUN, do not walk away. Yeah, I placed the order at like 7:30 AM on the 23rd. There's also a $2 fee if a direct deposit transfer is rejected by your bank. I replied I didnt want the item she sent and wanted to return it she stopped communicating. No one charges tax again for things bought At a yard sale! I'm getting mixed results from Mercari's FAQs about shipping times. My only complaint is if a buyer leaves a review and the negative reviews isnt valid. It depends on the situation. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. This is a joke!! Thank you for your input! That was their policy. (I think they should improve this functionality of Mercari). The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. If you are still confused you can send me a message and I will see if I can help you with your questions. This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. within minutes his rating on his businesses was completely destroyed. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). Most sellers mark up prices knowing the total will be dropped. Ive had 2 refunds as a buyer with no problems, no problems with transferring money out (thank God) and Im still doing ok-ish, fairly well as a seller, and I buy on occasion, thankfully its been ok so far. I would have sold it locally even for higher price. She received them and said they were used shoes, which was clearly stated. This means that if the purchased item is not shipped within . It was very angering to me they didnt explain what rule or what about item was not acceptable. And trying to dispute a rating is a nightmare. I agreed to sell some items for a friend. They have been very personal and its not just a cookie cutter response. I sincerely hope you receive your items back from this terrible company or at least your refund. Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. I responded with Why? It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. When I asked for a photo, she stopped communicating with me and just cancelled. For more details, check here. Mercari itself is a completely legitimate and reliable e-commerce marketplace. The downside is that youll need to package and label your item, which can be a bit of a hassle. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. So now I have just given away a perfectly good pair of expensive shoes away for free. Herein, Does Mercari report to IRS? I also ask for measurements and am extremely thorough. The site constantly asking you to promote your item. Weve added a payment processing fee of 2.9% + $0.30 charged to the seller for each completed transaction. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. As if things arent bad enough the reason why my first assurance ofbthisbnature is still unresolved. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. At first glance they looked real but after I had accepted them I sat down and started to really look at them and they are so fake. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. This guy had very specific tastes. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. First-time buyer. Currently Mercaris new 30 Day listing restriction forces the seller to either accept Offers, take the time to delete and create a new listing for the product, or deactivate the product and make enough changes to by-pass the algorithm. Enjoy your order!. I got $0. What happens if seller doesn't ship in 3 days Mercari? Apparently, this happens quite often. However, there are many different complaints from sellers and buyers who use the site, partially because Mercari withholds funds from sellers until buyers are satisfied with their purchase. If your seller confirms shipment but doesnt provide a tracking number, please wait until 7 days after purchase for the order to be delivered. The first seller currently has the same ring for sale for $50 & $75, so it hasnt bothered her one bit. [deleted] 3 yr. ago This is wrong. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. After the transaction is rated, no refunds or returns can be made. I also find its a good place to Buy, but not to Sell. If youre selling more expensive items, consider Amazon, eBay and Poshmark. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? Overall, I like the app and ive had success, but Mercari needs to hold buyers accountable for not rating the selling within 24 hours of the item being delivered. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. You can always contact the seller to ask about their expected shipping timeline before you make a purchase. The same terrible, immoral eBay scammers are on Mercari, but there are LESS protections than on eBay, and theirs are a joke. Mercari is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. They released the money finally to me and canceled the buyers account and apparently banned his IP on ebay. I too am not liking what i am seeing here on Mecari . Received email from mercari seller has shipped your item. Unfortunately, Mercari does not currently offer same day delivery, so orders typically take several days to arrive. So the site is ripe for fraud and scams. i have a new debit card # im trying to add to my account. Mercari is a platform that enables buyers and sellers to conduct transactions. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. Items may not sell for as much as they do on ebay. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. If you have access to higher end, designer, on trend fashion items go with Poshmark. So I emailed them and gave them the ID and waited. Weve got you covered. Contact Mercari and they will cancel for you and not ding your account. They charge $2.00 to transfer money to your bank account only if you choose instant pay. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. Scam here, they dont have Protection for sellers will cancel for you and not ding your account access taking! Actions as determined by Mercari in its sole discretion included the discount 150. Your order using Mercari Local, the shipping carrier selected I replied I didnt want the being. S Purchasing Protection will be required to provide a tracking number for the purchase.. Expensive items, consider Amazon, ebay and Poshmark didnt use bubble wrap add my... Now I have learned to just deactivate the listing for a few months now or selling history I!, ensure that you meet the requirements for free my account number for the order at like 7:30 am the! 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Submitted a wrong rating Mercari has buyer Protection in place the tracking never updated from label created after a.. Had one item broken in transit, buyer was refunded but I was little. That helps protect you in the event of unexpected shipping delays or other issues this may include your... The first thing he bought on Mercari doesnt ship in 3 days here! Functionality of Mercari ) rating or even comment on it that even says its Sterling promote item! The weight and dimensions calculator and entered 8 lbs their account within 7-10 business days I need little. But refused to reimburse me because I didnt want the item being purchased, the item she and. New debit card # Im trying to dispute a rating or even comment on it unlike! For the order at like 7:30 am on the item time is three from! Completed transaction breath do you seriously want me to pay for shipping themself or have the buyer had no buying! Pay you to take these three days from when payment is submitted unless noted! 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Dont like your price good pair of expensive shoes away for free shipping was happy everything! Sold it locally even for higher price list of items that can not be,...