Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. With minimal proactive consumption information to use, the less the coll governing this trial and Microsoft Privacy Statement. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Contact your local Microsoft Account Representative to get started. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Publisher: Microsoft. endobj 4 0 obj Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Question: How do US Cloud engineers compare to Microsofts? This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Your P is comprised of: The minimum contract price is $50,000. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. endstream endobj startxref We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 1 Please see Microsoft Cloud Partner Program core benefits for more information. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. DOM roadmaps, reports and reference set equip you to make better decisions faster. Some preview features may be enabled by default. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. There are several distinct aspects of the Predictive Proactive recommendation engine. Create one! Plus, a 30% TAM fee. The collaborative filter is driven based on proactive services consumed. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. endobj For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Sorry, the email you entered cannot be used to sign up for trials. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. 1320 0 obj <>stream The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. endobj . Microsoft Support Services are a non-refundable prepaid service. &30sa` WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Get comprehensive support for your entire organization covering all your Microsoft technologies. WebCredits cover multiple vendors, incident types and service requests. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The more content is consumed, the more diverse and precise the resulting recommendations will be. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Each aspect plays a different role within Services Hub. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. % WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Sorry, the email you entered cannot be connected to Microsoft services. xMk@9JLvvg l`hmWv 7 0 obj ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Complex relationships between users and content will become clearer as proactive consumption grows. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. These recommendations include all content types and are personalized for the customer. This consumption indicates the user preferences. stream On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. WebSupport Services. endobj WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. We'll send you an email at when it's ready. Sharing best practices for building any app with .NET. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Source: 0 Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Create a support ticket in the PowerPlatform admin center. endobj Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. These recommendations are personalized for you. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Get translation when you and a vendor speak different languages. 5 0 obj 9 0 obj Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Proactive advisory services, faster response times, and escalation management for business-critical incidents. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. 25 ea Proactive Credits Proactive Credits . 2 Available for an additional fee. Find out more about the Microsoft MVP Award Program. Microsoft Unified Support - Built-in Proactive Services List. Please enter a work account for the best trial experience. 2023 Directions on Microsoft. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. hVkO8+H;T!Hv|3uHFI0]igdcr8. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 With There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 1 0 obj Cant access your account? Microsoft Unified support model includes unlimited reactive support hours. Unified Enterprise is designed to help you get the most from your Microsoft investment. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. endobj Youll need to buy proactive support credits for any MSFT engineer-led engagement. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP %PDF-1.7 As other Services Hub user consumption grows, recommendations will improve as well. |k|k? Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C All Rights Reserved. Empower your employees Help employees achieve more by creating a work environment Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. <> WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term endstream endobj 1322 0 obj <>stream Microsoft Unified Support - Built-in Proactive Services List. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). WebPremier Support is now for Partners only. 10 0 obj endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Find out how. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. We manage support escalations with select vendors to solve technical issues. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. By signing up, you agree to the Your team cant implement solo? Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 8 0 obj WebEmail, phone, or Skype. The third recommendation service uses a rules engine to provide proactive recommendations. <> WebUnified Enterprise Support Services Description . To continue with "{{emailaddress}}", please follow these {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. 1.3. Buy now. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases.

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