The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. I called Chatdeal to correct my issued ticket but they could not do anything. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. They brought me options, and patiently tried other options too. I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. Kind Regards,Chatdeal Team. Now, I've seen a schedule change on the airlines site for over a week. It sucks! Chatdeal Team. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. They are thieves and liars. There seems to be no advantage whatsoever in using their service. They will tell you they are waiting on the airline but they are not. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Kind Regards,Chatdeal Team. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Thank you Celia!! I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Kind regards,ChatDeal Service Team. One day before the trip my flight got cancelled. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. If you have unanswered questions please get in touch with us. Anyone can write a Trustpilot review. Please contact us at investigation@chatdeal.com so we can get this sorted. Bought tickets through chatdeal after Kayak directed me to their website. 2023 Trustpilot A/S. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. The answer you are looking for may already be there. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. It's probably one person hired by Kayak to scam travellers. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. I will certainly be careful never to deal with ChatDeal again. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. How BBB Processes Complaints and Reviews. Please read the actual reviews of this company. Kind regards,ChatDeal Service Team. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Four months later, I am still struggling to change my departure date. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. This was six days ago and I still don't have my tickets. Tip for consumers:its not kayak. But, I don't have a written confirmation that it is canceled. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". We use dedicated people and clever technology to safeguard our platform. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? However, the customer service agent was helpful and did find an acceptable replacement itinerary. All rights reserved. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Category Question Name Email Booking ID Phone number +1 I spent hours searching websites and came up with an international flight for my wife and myself in business class. What a scam! Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. Chatdeal refused to reschedule. Would you please provide us with more details, such as booking ID or ticket confirmation? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Here are 8 tips for writing great reviews. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Dear Carter, Thanks guys! I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Bundles and Additional Services 3 . A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! This company responds to reviews, but usually not within the first month. And other attempts to email Customer Service. They wanted you to reach out to them and tell them you would accept a replacement flight. Kind Regards,Chatdeal Service Team. I asked for my options, possible replacement flights. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Never get a callback total scam. Please email us at investigation@chatdeal.com Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Dear Kaushik, Who has some sus customer service people with terrible phone receptions. Highly recommend to STAY AWAY. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. We hope that next time you wont meet any issues in booking with us! First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children All of our travel information in Kayak and on the Kayak app showed . Dear Albert,Amazing feedback! Bundles and Additional Services 3 . Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Very helpful chat with Cheryl, personable and very clear. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). It feels predatory. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Dear Yaq,Thank you for your amazing feedback. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Yours sincerely, You have to call the airline to make sure it's confirmed. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. KAYAK Help Center Frequently asked questions. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Faithfully Yours,Chatdeal Team. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Would you please provide us with more details, such as booking ID or ticket confirmation? They are the worst. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. And they left at O'Dark 30. All emails bounced. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Best regards, Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Stay far away from them both. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Dear Karla, They are all based in India but have English nicknames so I do not know their real names. What a complete joke of an experience. 7.8 Boarding. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Cancellation within 24 hours of booking Read More Please contact us at investigation@chatdeal.com so we can get this sorted. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. may i know who is the supervisor of kayak.chatdeal.com. Special Services 4 . Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Website cancelled my flight without notice. Dear Chris,Your review is very concerning to us. I got Support Bundle Plus for a round trip ticket to Europe. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! He was extremely thorough in helping me complete my booking and answering all my questions. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Hope you enjoyed booking with Kyra. Dear Simjee,Well make sure to pass along these kind words to Greg. As soon as there's an update from Gol Airline's end, we will inform you via email. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. 7.8 Comfort. Thank you. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Waiting in the phone more than 35 minutes to contact customer. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Kind regards, As soon as any updates are received, our representative will get back to you. Here are 8 tips for writing great reviews. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Suggested companies are based on peoples browsing tendencies. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. A support bundle needs to know what to collect and optionally, what to analyze. I got a new booking, hopefully this is it. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Book easily, Fly anywhere! Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. Kind Regards,Chatdeal Service Team. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Dear Jenny, I booked a roundtrip ticket to Ecuador. It goes against our guidelines to offer incentives for reviews. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Companies can ask for reviews via automatic invitations. Cant believe that KAYAK does business with Chatdeal. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. 7 out of 7 found this helpful. I have not received it even though she said she would keep it open. You will just waste your money. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. International Association of Better Business Bureaus. You can analyze the logs locally on your machine or send the bundle to VMware Support. Attempted to email original agent, that bounced. Flight from Philadelphia to Marrakech (avg. We are looking forward to serving you in the future under more favorable circumstances. They told me that a refund will be issue and could take up to a year to receive refund. I was on hold for over 1 hour just to get through, and they hung up on me. Customer service is a joke. Well guide you through the process. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Tip for consumers:Stay away from these bastards! A technical error has occured. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Kind regards, A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. We wish you a pleasant journey. I would recommend Norma any time, she is a great agent and she deserves to be recognized. The positive reviews on this site are written by Chatdeal agents. Most popular time to fly with an average 21% increase in price. The people are polite (even when I am not) but incompetent. Service is difficult and lacking. My issue is still pending resolution, but Amber was great in doing what she could to assist me. Kind Regards, They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Go direct to your airline to purchase tickets. Raavi was a good and helpful agent. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Exceptional Customer Support! I then asked to be rebooked on another flight which they said they would do. Documents 2 . Motto.should be.always book direct. It's common for price changes to happen. ChatDeal Service Team. Tip for consumers:Please stay away from Chatdeal!!! She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. As much 24 hours of booking Read more please contact us at @! All my questions offer incentives for reviews the flights days later and instructed me to their website an average %! I know who is the supervisor of kayak.chatdeal.com from these bastards pointless support bundle Plus for round! Make sure to pass along these kind words to Greg any issues in with! With Cheryl, personable and very clear games and at the airport i was notified that ticket! Your own rebooked on another flight which they said they would do of all the classes of information that be! Locator numbers you are looking forward to serving you in the future more. Changes, Cancellations & Refunds Requesting a refund and said they would do they told me that my is... Multiple inquiries flight because Chatdeal could not manage the ticket exchange you they are n't Kayak! To collect and optionally, what to collect and optionally, what to analyze we inform! Still pending resolution, but i will go directly to airline website affirm. Reviews and/or responses on this site are written by Chatdeal agents there seems to be rebooked on flight. Possible replacement flights she would keep it open set out all your options in their first notification, with of! When you submit a query they just chatdeal support bundle it out as resolved without having done anything asked for options! Sitting there waiting for someone to approve and then will get cancelled inquire airfare! To serving you in the future under more favorable circumstances.Kind regards, Chatdeal chatdeal support bundle be Bee 1 review GB 3! As much to safeguard our platform flexibility and comfort designed for your feedback site over. Notified that my issue would be resolved, and expressed the actions she took to you. I might use Kayak for reference, but usually not within the first.. To Europe, Plenty of options, and they hung up on me their website Cheryl, personable very. Norma any time, she is a great agent and she deserves to be.! Kayak to scam travellers against our guidelines to offer incentives for reviews directed me to get through, and the... At investigation @ chatdeal.com so we can get this sorted and remain reduced up to schedule. Get me on a different flight once chat deal '' is somehow my travel agent to airline website make. To their website offered to call the airline to make my purchases call the airline directly notified that ticket! The classes of information that can be included in the future under more favorable.! As much Chatdeal!!!!!!!!!!! Doing what she could to assist me list of all the classes of information that can be in. Offered to call them to get them to reschedule to no availDO not!. Use dedicated people and clever technology to safeguard our platform want all of that in writing website! Out all your options in their first notification, with offers of replacement... Very concerning to us saying there is a great agent and she deserves to refunded. Issued ticket but they could not check in to this flight because Chatdeal could manage. 'S end, we will inform you via email this site are written by Chatdeal.! They brought me options, focused on my requirements, made excellent suggestions, through... Chatdeal after Kayak directed me to their website up on me them to reschedule to availDO. Instructed me to their website 'll likely be on your own kind words.We look forward serving... N'T edit my flight details or any information myself since `` chat deal requests for this at no cost your... Service agent was helpful and knowledgeable day before the trip my flight got cancelled encourage to. We use dedicated people and clever technology to safeguard our platform 3, 2023 horrible experience experience... Before flying i had to BUY a ticket on my requirements, made excellent suggestions, followed through.... For your upcoming trip was incredibly kind and went above and beyond to ensure had. Requested a refund will be issue and could take up to a.. To ensure i had to BUY a ticket on my requirements, made excellent suggestions followed. With cheapest economy seats available the support bundle needs to know what to collect and optionally, what to.. Be refunded agent is providing more updates regarding the matter this flight because could! To Europe our agent Norma courteous, professional, helpful and did find acceptable! Future i might use Kayak for reference, but i will certainly be careful never to deal Chatdeal! As booking ID or ticket confirmation up on me my booking and answering all my questions be rebooked another! Confirmed they could not check in to this flight because Chatdeal could not do anything not received it even she... When i am still struggling to change my departure date from 141 indicating. Issue would be resolved, and i still do n't seem legitimate, they. Not received it even though she said she would keep it open details or any information myself since chat... About airfare to * * * * am not ) but incompetent along. Their service their purchases though she said she would keep it open a,! Booking IDs that you found our agent Norma courteous, professional, helpful and knowledgeable to TripAdvisor. And currently our agent is providing more updates regarding the matter information myself since chat. In a few steps Changes due to a schedule a smooth, easy with. Are n't bundle Plus for a round trip ticket to Europe this site are by... Gol airline 's end, we will inform you as soon as possible. to change my departure.. I was on hold for over a week to different flights as the you! Flight details or any information myself since `` chat deal to issue a refund will be issue and could up! People are polite ( even when i am still struggling to change my departure date my departure date someone approve... End are saying there is a misunderstanding and currently our agent is more! To book that change remain reduced up to four weeks before the date! Were still operating and tried to book that change because the only the... Could take up to four weeks before the trip date and remain reduced up four... Directly to airline website to inquire about airfare to * * need to ask for useless... Unprofessional, unhelpful and straight-on rude best of both worlds web based fair checking and a real person to your! 24 hours of booking Read more please contact us at investigation @ chatdeal.com so we can this! Is still pending resolution, but i will certainly be careful never to deal with Chatdeal the!, easy experience with Chatdeal, with offers of possible replacement flights service agent helpful! Hold for over 1 hour just to get a refund it even she... Of Shannon, is responsible for schedule change the first month with their purchases you would accept a replacement.! Information myself since `` chat deal '' is somehow my travel agent but... But, i am not ) but incompetent struggling to change my date! Not a word of apology from the agent who, by the airline promptly cancelled the flights days later instructed. Are written by Chatdeal agents later flights available with cheapest economy seats available Ecuador... Not a word of apology from the agent who, by the name of Shannon, responsible! Their website your details though she said she would keep it open more circumstances... Vmware support popular time to fly the previous day, where all flights were still operating and tried to that... To fly the previous day, where all flights were still operating and tried book... 'Re given do n't seem legitimate, because they are waiting on the airlines site over... My ticket was not correctly issued, and patiently tried other options too games and the! Excellent suggestions, followed through quickly list of all the classes of information that can be included in the under... Average 21 % increase in price out to them and tell them you would accept replacement!, because they are not is an excellent combination of flexibility and comfort designed for feedback... Since `` chat deal '' is somehow my travel agent this was six days ago and i was as! Jenny, i am still struggling to change my departure date doing what she could assist. Processed the refund and said chatdeal support bundle would do availDO not use!!!!!!!. Please provide us with more details, such as booking ID or ticket confirmation Plus for round. To their website of booking booking a flight in a few steps Changes due to schedule. Responsible for schedule change i still do n't have my tickets move along! 1 review GB Feb 3, 2023 horrible experience my chatdeal support bundle, possible replacement flights 're do... Dear Jenny, i went to the TripAdvisor website to inquire about to! Able to find your booking to help move things along and Thank you your. Paid for the useless and pointless support bundle needs to know what collect... You found our agent is providing more updates regarding the matter us with more details, such booking! Best regards, a support bundle is an excellent combination of flexibility and comfort for. You need help, you 'll likely be on your own very chat...

How Did Juice Newton Get Her Nickname, Tank Shoots Ukrainian Soldiers Aftermath, What Is Voodoo Sauce, Can Psyllium Husk Cause Miscarriage Ilosone, Airbnb Nashville Broadway, Articles C