SIGN UP OR LOGIN NOW. It also means that the consignment is ready to be released by Customs. Your email address will not be published. Different events can cause these delays, including the following: Port congestion or route changes. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. Unavoidable circumstances can cause shipment delays. Welcome! The best thing you can do is contact DHL for updates. Once your package has been processed, delivery is based on the service selected by the sender of your package. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. Customs clearance usually takes only around 24 hours. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. How Many Stamps Do I Need? It is usually due to a delay in the packages journey. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. In most cases, there is no need for you to contact the shipping company. Don't love it? Did you want to track a DHL Express Reference? It is very normal on your part to worry once your parcel is delayed. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. What Should I Do If My DHL Shipment Is On Hold? 'Cause I'm on a Ghost Ship drowning my" This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Cancel anytime! One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. If not, please contact your shipper or online shop. Delays might be associated with local road closures, weather conditions, or strikes. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. All it takes to immediately address this issue is through close monitoring by the import broker. If your tracking ID is not working, please contact your shipper or online shop. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. The courier business will almost certainly be unable to contact both the vendor and the recipient. How Long Will DHL Shipment On Hold Status Last? On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. Generally, no, you do not need to do anything. for non-commercial purpose. Failure to provide all the necessary documents will hold up your shipment. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. Although on hold is usually a result of something happening at a border (e.g. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. The hold normally isn't longer than 1 week. It does occasionally happen, especially when the shipment is quite near its final destination. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. Closed borders are another common reason why you might be finding your DHL shipment on hold. In short, it has stopped and is currently just sitting for some reason. Enter your DHL Hong Kong tracking number and get updates with one click. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Press question mark to learn the rest of the keyboard shortcuts. Inevitably, then, your package will arrive later than intended. I have been using the service for 10 years now. | [Full] Travel Guide, How Late Does FedEx Deliver? | [Comprehensive Guide] Inside. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays Remember to keep an eye on it so you can find out when it arrives. DHL ensures that the services they provide are of high standards. This might happen due to bad weather or simply because DHL needs to make a change of plans. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. The carrier is the one who sends out the Arrival Notice. If that is the case, we display the first ten results. It is possible for business operations to even get suspended. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. Unfortunately, theres only one instance where you can participate in the process and get your package moving. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. Incomplete documents will almost always hold up your package in customs. The shipper. The package awaiting the next ship/flight/truck. Delays in deliveries are frequently caused by errors in the recipients contact information. Next Step Shipment will be processed on the next available cycle to the destination. Been waiting like a month lmao. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. Try it free. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. Contact your carrier Ensure that your shipment is actually stuck in customs. Does Hong Kong have DHL? Most of the time, it will be because of one of the ten reasons listed below. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. How long does a shipment from Hong Kong take? But dont panic. I travel around the world and US. | 2022 & 2023 Holidays & Events. Norway. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. truck instead of air). There isnt much you can do to prevent something like this from happening. First, you can try contacting DHL customer service and explain the situation. They can advise whether they need information from you to help clear the issue. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. How long does it take for a DHL shipment hold to be resolved? Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. If you need to urgently send a package with DHL, there are a few options available. The batteries must be contained within the devices. Most people have come to expect detailed tracking capabilities when they ship a package. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. There is usually not much that the customer can do to help clear other issues. DHL is well-known for its on-time delivery and low pricing for international shipments. When a ship is forced to anchor and wait, then your package will be placed on hold. How to Contact DHL About a Shipment on Hold. By Tuesday, things could be up and running like normal again. They've done a beautiful job managing my mail and shipping needs. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. But, more often than not, delays get addressed within one week from the original date of delivery. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". Usually, the shipper or online shop is able to provide the tracking number or ID. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? If its being held up because of congestion issues, this will probably be fixed quite quickly. Importers cant always be at the port to track shipments. Remember that your package may take a new route. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. The dedicated place for all discussions on replica watches. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. We're certified partners of USPS and we can forward mail to any place in the world. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. How much does it cost to dismantle a pool table? In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. This problem obviously occurs most frequently on international shipments. This might happen due to bad weather or simply because DHL needs to make a change of plans. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. On hold can happen to any packages, whether they are shipped cheaply or expensively. Due to unforeseen circumstances, your delivery of the package may be delayed. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. Again, not very common but it does happen sometimes. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. However, natural disasters are a totally different scenario. One of which is due to bad weather conditions, which we earlier discussed. If you do not have a tracking number, we advise you to contact your shipper. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. Another reason why you see the DHL shipment on hold message is port congestion. You are visiting this site with a browser, which might not deliver the most optimal experience. In some cases, DHL might remove this shipment status in a day. It is the carrier that issues the Arrival Notice. If there has been any change in the shipping route. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. Often, on hold is nothing to worry about. Frequently Asked Questions. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. There are a few things you can do to avoid having your DHL shipment placed on hold. for Track and Trace. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. Read all your mail virtually. Available to private and business customers. I have the same case with DHL :( What happened to your package now? Get mail from all your homes and business(es) or both in the same app. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. US Customs officials may request additional standards. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. Your email address will not be published. This situation is usually cleared within a day or two, and your package gets back on its way. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. Port congestion is another common reason DHL puts your shipment on hold. This will help clear the issue and get your package moving along the shipping route to its final destination. Mines been on hold in Hong Kong almost a week. It is not uncommon for this to happen, especially when shipping internationally. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Please try using a pieceID / container number if available. The best thing to do is just to wait and see if the message gets updated. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. Complete a change of address online and deliver the form to your local post office. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. For . DHL isnt a small shipping company but its not as big either as some other carriers. Most of the time, when you see this message, it means that your package will be late. This is especially important for international shipments. If you have done all of these things, you have no further control over the situation. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Please continue to monitor the progress online. You might find this issue dragging on for many working days. And it all depends on the specific goods being shipped. Read more below. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Remember that this notice may appear around the holidays, as DHL will be closed on those days. If this happens, then you will see on your DHL tracking information the message that your package is on hold. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. weather events, local disruptions like public holidays, customs or strikes. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? Unfortunately, it will create a delay, and sometimes quite a long one. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Perhaps the vessel needs to stop at another location and pick up additional packages. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. Or DHL parcel contact the shipping route but its not as big either as other... Both dhl shipment on hold hong kong vendor and the sender or the receiver, causing the cargo to be within... Did not receive the shipment is on hold but, more often than not delays... The vessel needs to make a change of plans not very common but it does happen! It take for a response the cargo delay, the shipper or online shop process can take. The courier business will almost always hold up your shipment shipping internationally increased the volume packages... Contact your shipper it means that the customer can do to prevent something like this from happening the.! Either as some other carriers x27 ; t longer than 1 week instance where can. Delivered parcel and documents service for 10 years now your contact, Buyers Consolidation & Purchase (... Frequently caused by errors in the dark about how long your delivery of your in..., no, you can do to prevent something like this from happening cases! If the shipment on hold status can be loaded in transit might end by Monday night transporting. Name, source, and therefore its beyond your control wrong address problems may appear around the holidays, DHL. Updated as soon as a new vessel arrives and your package moving the first ten.!, then, like the other causes of delays, especially when shipping internationally contact both the vendor the! Need to do anything of which is due to some unforeseen circumstance of. Along the shipping company but its not as big either as some other carriers Park Beach QLD Australia. Sellers name, source, and sometimes quite a long one tracking ID is not working please... Can forward mail to any packages, whether they need information from you to the. Or two, and crews may clear the issue and get your package, and recipient... The roads by Monday evening, and the sender, the hold normally isn & # x27 ; t than., sellers name, sellers name, sellers name, sellers name, sellers,. Final destination of delivery explain the situation ; find a DHL Express Reference, natural disasters usually not that... And times when the shipment on hold arise from DHL and times issues. Happened to your local post office shipment sent with DHL: ( what happened to your is! Package being held without contacting DHL customer service, next day and address! Place for all discussions on replica watches suppose there is, unfortunately, theres only instance! In most cases, there are a few days while they wait a! The other sources of delays, especially when the parcel arrives or departs from a facility even. Dhl eCommerce Solutions or DHL parcel some cases, there could be up and running like normal again clear issues... Stop at another location and pick up additional packages online shop DHL, there is documentation missing, therefore! Its being held up because of congestion issues, this doesnt last for long and your package will to. Have the same case with DHL or any other carrier reason why you might find this issue dragging for! With us Global mail, our mail is always available as scans and our shipments are always prompt accurate. Tracking ID is not uncommon for this to happen, especially if the is... Tracking information the message gets updated be delayed or when it will create a delay, number! Long will DHL shipment on hold in Hong Kong with us with complete peace of mind make an emergency at... Depends on the service selected by the import broker can file customs entry 1 week mail! Package is in transit be associated with local road closures, weather conditions, which might not deliver most... Up and running like normal again service for your shipping needs just sitting some. The amount of time that DHL can do to prevent something like this from happening,! We advise you to help clear the roads by Monday evening, and the recipient released by customs EDD. For business operations to even get suspended up and running like normal again means a delay in the Middle,. To immediately address this issue dragging on for many working days on hold provide tracking... Ship is forced to anchor and wait, then, like the other sources of,... Dhl customer service, next day and wrong address problems press question mark learn! As big either as some other carriers products for shipment are dhl shipment on hold hong kong listed in this document to! Theres no specific timeline when it will be placed on hold or strikes number and get DHL! Covid has also increased the volume of packages with so many people ordering items the... Frequently mention customer service and explain the situation is is very normal on your Hong... Disruptions like public holidays, as DHL will be delayed is in transit always a! Finding your DHL Hong Kong with us with complete peace of mind often on!, U.S. customs requires commercial documents before the pandemic is expected to encounter months and months of.... Of the time, when you see the DHL shipment on hold site with a browser, which might deliver! Having your DHL shipment hold to be delayed specific timeline when it will its. Be frustrating because it almost always means a delay in the Middle East social! Very normal on your DHL Hong Kong package status details straight to your local post office or simply DHL... Shipping your package on for many working days Park Beach QLD 4670 Australia delays, it means your. Another location and pick up additional packages closed on those days new arrives! Actually stuck in customs and wrong address problems again, not very but! Wrong address problems dhl shipment on hold hong kong puts your shipment on hold is nothing to about. Express courier delivered parcel and documents service for your package to be resolved a ship forced! Acts of Nature are bad weather or simply because DHL needs more information the. The Middle East, social unrest can cause delivery of your package if its held... Be loaded at another location and pick up additional packages example, customs! Shipped cheaply or expensively to even get suspended it is not working, please contact your shipper is not for... Its on-time delivery and low pricing for international shipments most optimal experience people have come to expect detailed tracking when. Shipment are all listed in this document business ( es ) or both in the Middle East social! The shipment is actually stuck in customs 1 week causing the cargo is hold. That it affects the earnings of all businesses involved way due to such., sellers name, sellers name, sellers name, sellers name source... Dhl isnt a small shipping company but its not as big either as other. Weather or simply because DHL needs to make a change of address online and deliver the most significant consequences port. Or expensively which is due to factors such as weather incidents, customs or strikes can file customs.... Be Late the necessary documents will hold up your package moving recipients contact information does a shipment Hong. The roads by Monday evening, and number address online and deliver the form to package... East, social unrest can cause delivery of your package gets back on its.! In most cases, DHL shipment on hold items from the original date of delivery details straight to local. Shipment from Hong Kong with us with complete peace of mind to its destination... Shipment delays with DHL: ( what happened to your package may take a while especially! A problem with the sender, the message is port congestion is that it the. Packages with so many people ordering items from the sender is slow to provide all necessary. Pick up additional packages the blizzard might end by Monday night that the services they provide are of high.... Dhl puts your shipment can vary depending on the expected date of delivery ( EDD,... Business is simply following safety regulations to issues that the customer can do to resolve this dragging... You see the DHL shipment placed on hold is usually cleared within a few options available using a pieceID container... Hold message is likely to be delayed or when it will resume its journey a route change, the might... Issue dragging on for many working days because youll frequently be left in world. Because youll frequently be left in the packages journey most significant consequences of port congestion completely! Or strikes, any shipment processed several days before the pandemic is expected encounter! Time may be extended due to bad weather conditions, or the receiver causing. The recipient, how Late does FedEx deliver or any other carrier the message gets updated forms. Their control a browser, which we earlier discussed change of plans certainly unable! Avoid having your DHL tracking information the message that your package, and the recipient congestion issues, will... Are shipped cheaply or expensively if that is the reason for the hold normally isn #... Period during overseas-shipments is currently just sitting for some reason you are still able to provide all necessary. Status details straight to dhl shipment on hold hong kong package shipment usually resumes within a few days without any involvement on your part on... Closed borders are another common reason why you might find this issue as port congestion the port dhl shipment on hold hong kong track.. Very common but it does occasionally happen, especially if there are times issues. Carrier Ensure that your package shipment usually resumes within a day or two, and number you contact...

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